Chinese living in Australia have received good news recently with the introduction of the latest online translation system by government in Australia, which makes it easier for Chinese using social welfare systems to interact with contact centers.
Australian government finally "close to the people" for a while, as long as the Chinese-speaking Chinese can access the Australian Human Services Department, payment and service search system to search for the welfare information they want to know. Thus, these benefits can be compared to ensure that they may be entitled to benefits
(Australian Human Services and Digital Transformation minister Michael Keenan)
In addition, the Chinese language service also covers other aspects, and Chinese people can still find other services through the Chinese page, such as care for the elderly and services for the disabled.
The "birth" of the Chinese translation service is directly driven by the importance of providing online services in languages other than English because there are more than 1 million Australians with a Chinese background.
(Australian Human Services and Digital Transformation minister Michael Keenan)
At a church community forum, Senator Michael Keenan, minister of Human Services and Digital Transformation, conveyed the service to local Chinese immigrants: "as government services become more and more digital, It is very important for people from different cultures and languages to use the service platform smoothly, and the introduction of Chinese service is also the most important embodiment of digital transformation. The ultimate goal of this service is to make it easier and easier for all Australians to interact with government.
Michael Keenan claims to have more than 500 bilingual employees and about 70 multicultural workers in the Ministry of Human Services and Digital Transformation, serving people in non-native English-speaking countries, with nearly 100 employees on a daily basis. Use Cantonese and Putonghua to provide service to customers.
According to data released by Australia`s Bureau of Statistics (ABS) in 2016, the most commonly used languages in Australia are English (72.7%) and Putonghua (2.5%), according to minister`s speech. Arab (1.4%), Putonghua is the most used language other than English.
Actually, if you don`t have to look at the statistics, if you stand on the streets of Australia, you will know that in addition to English, the most spoken language is Chinese. At the same time, many Australian studies have also offered Chinese classes. It can be seen that the demand for Chinese is also on the rise in Australia.
epilogue
The Chinese-language convenience service of the welfare system launched by government in Australia shows that the attention to the Chinese community is gradually increasing, attaching importance to the interests of the Chinese community and providing convenience for life. This is also one of Australia`s best ways to promote multicultural integration.
