With Woolworths's plastic ban coming into effect this week, the retailer announced that it would charge customers for shipping cartons, calling such charges "ridiculous".
Last Thursday, the supermarket informed customers of the new delivery rules-since June 20, online shoppers who choose to use reusable plastic bags to deliver goods to their doors will have to pay 1 yuan. If they choose to use crates to get the goods out of the door, they will have to go in and get them out of the door. You have to pay $3.5.
"the cost of the crate option reflects the additional cost of providing the new service," a spokesman said in a statement. On the other hand, Coles will offer the same service at no extra charge, or customers may choose to reuse plastic bags at 15 cents per bag.
Many customers complained about the new rules, the Facebook page pouring into Woolworths, and some questioned why they had bought a door-to-door pass-through card and had to pay extra.
Customer Kristy-Anne Rowe said: "I buy more than 100 yuan a week for about 24 items. If I don't want to use plastic bags now, I have to pay $3.50 to deliver the goods in crates." I had already bought a door-to-door package service. So now I have to pay 168 yuan more (based on 48 deliveries per year for 3.5 yuan each time), plus 99 yuan for annual service, a total of 267 yuan. And worst of all, I live in South Australia, which has been banned for many years, but your company has insisted that I buy 24 items in at least eight plastic bags, but two plastic bags will suffice. "
A spokesman for Woolworths confirmed that, Delivery Saver customers still had to pay an extra $1 or $3.50.
Another consumer, Janaki Siriwardhane, said she was "very disappointed" because it would encourage customers to keep buying reusable plastic bags "against the original intention of reducing plastic bag production."
"I'd be happy to pay a deposit on the crate to make sure it can be returned on the next delivery, but it's ridiculous to expect customers to pay for it every week," she said. "I'd be happy to turn to Coles,. Their rules are more reasonable."
Another customer said that if Coles can bear the cost, Woolworths should also. "your customers will certainly be disappointed because you say you use reusable bags, but we can't reuse them when we shop online (every time we buy it at a cost)," she said.
"people use your online delivery service for a number of reasons, such as convenience, time-saving, physical disability, and even to avoid shopping with children. But because you have changed your policies, the pensioners and the meticulous people will not be able to afford it. "
Cherie DeVries, a netizen, said she "had no choice but to buy online, but now it's going to charge more."
Another netizen, Renata Ryan, says she doesn't like strangers in her house. "Why not provide a door-to-door option for customers to put their baskets or boxes in front of their homes?" She said.
"I don't want to buy reusable plastic bags every time (if you buy them every time, when will they be reused), and of course I don't want the delivery driver in my kitchen."