When you check in and check in at the airport, perhaps your only concern is whether your luggage will arrive at the right destination in time.
But it turns out, like Melissa, a Melbourne woman. There is also a potential risk in the process as the clock (Melissa Chung) goes through.
The 32-year-old said she arrived at Perth airport during the Easter holiday and found that her luggage did not know how to fall onto the runway and was run over by a luggage carrier during which the contents were completely damaged.
The Qantas passenger said the luggage, which included clothes, cosmetics and Apple laptops, as well as the bag itself, had cost her more than 3000 yuan, leaving her with little to use on the trip.
But a month after the incident, Ms. Chung said she was still trying to win compensation from Qantas. The Australian Aviation Department has refused to compensate her for the loss of her laptop and cosmetics, saying there should be no such thing in her checked luggage.
After she learned of the damage to her luggage, she had landed at Perth Airport. When she went to the transport belt to pick up her luggage, she saw her luggage in a huge plastic bag, which read, "Please contact us."
'everything in it has been ragged up, 'she said.' I think it must have been run over by wheels or something, because the clothes are all rotten.
In the dilapidated bag, Ms. Chung also found her laptop was broken and the high-end cosmetics in her makeup bag were no longer available.
Ms. Chung said Qantas employees told her to look for an insurance company, but she did not buy travel insurance for such a short interstate trip.
She said: "the Qantas staff in Perth didn't offer much help. They kept asking me to claim from the insurance company, but it was a domestic flight, so I didn't buy insurance." I don't think it makes sense to take a domestic flight to get people to buy travel insurance. "
In a limited number of exchanges with Qantas, Ms. Chung was asked to provide the original invoice for the damaged items, but she said some of the items had been used for several years and it was difficult to meet that requirement. At the same time, Qantas also asked her to show her the invoice for the luggage, otherwise it can be repaired, Ms. Chung said that the bag has all rotted into that way, can it still be repaired?
Qantas also issued a shipping clause saying it could not compensate her laptop because it was not allowed to ship. And checked luggage should not include fragile and perishable items, as well as valuables such as money or jewelry, valuable documents, personal electronic equipment and business or travel documents.
Ms. Chung said that although she did tell the on-site check-in staff that she had a laptop in her bag, she was not asked to take it out and now she knew it could not be checked.
But she disagreed with Qantas's refusal to compensate her for her cosmetics, as many passengers consigned to such items.
"they say they won't pay for these things, such as powder base, honey powder and eye shadow. I really don't know what we should do with these things. "
Ms. Chung said she was still waiting for a response from Qantas to provide her with compensation, but the process was "no progress".
"my expectations for our national airline are much better," she said. "but the customer service is so bad, why should we choose Qantas over some cheap airlines?"
A Qantas spokesman said the company would investigate the matter and contact Ms. Chung. "We apologize for the damage and the inconvenience caused," he said.
