What does Hua Chao mean for Chinese people living abroad?
Is to be able to see cordial Chinese shop assistants, do not worry about communication obstacles.
Or see familiar food, can feed their own Chinese stomach.
Chinese supermarkets have been developed in Australia for nearly 20 years and have become a place to meet the daily needs of overseas Chinese life.
Whether there is a Chinese supermarket nearby is also an important standard to judge the convenience of local life.
And Tonli supermarket is Australian Chinese do not know the existence of no one.
However, a recent incident has greatly improved the service provided by the supermarket.
The story takes place in the famous Chinese district of Hurstville in Westfield Tongli supermarket.
On May 28, as many middle-aged people live in Australia, Ms. Zhang is shopping in Tongli Huachao daily. In preparation of hot pot materials, Ms. Zhang picked up the slice of sheep in the freezing area of the supermarket.
(photo source: Sydney today)
While Ms. Zhang was looking very attentively at the label on the meat slice, a tall male clerk came up and put all the mutton she had taken out into the freezer and closed the freezer door.
And pointed to Ms. Zhang, ``You always steal from us. From now on, you can't sell goods in our shop. You're not welcome here! ``.
Ms. Zhang, who had been shopping, was shocked by sudden allegations, and the monitoring she had seen today in Australia's Journalist also showed that Ms. Zhang's shoulders jumped up and stepped back.
The responding Ms. Zhang shook her head, but the male clerk became more aggressive, signalling that she wanted Ms. Zhang's immediate leave store.
Then more clerks gathered around, and one of the saleswomen with ponytails said:
"you often take two granddaughters to steal from the supermarket."
At this time, Zhang, who was accused of being a thief in public for no reason, was already trembling with anger.
He spoke heavily to the female employee, "your behavior is worth slapping!"
Unexpectedly, the female employee provoked at this time, "I'll hit you!" and put her face in front of Auntie Zhang.
"come and hit me if you can!"
In the monitoring video seen today in Australia Journalist, Ms. Zhang is really very angry at this time, really reached out to hit the female employee!
The two were immediately separated by the staff.
Later, Ms. Zhang explained that she had no granddaughter at all, and after clarifying the misunderstanding, supermarket staff finally admitted that they had recognized the wrong person.
But the male clerk who initially blamed Ms. Zhang and the woman who was beaten disappeared.
Ms. Zhang failed to wait for an apology.
Afterwards, Ms. Zhang's daughter said, "my mother was honest and innocent all her life. She had never been insulted like this. She cried on the spot."
``When I saw this situation, I probably knew my colleagues were the wrong people. When I knew the wrong people, they also apologize. But Aunties were excited, there was a lot of cursing, and they didn't listen. ''
Ms. Zhang asked Hua Chao to post a Chinese apology letter in the store.
However, the supermarket replied that it had apologized in private and that it was illegal for Ms. Zhang to do so.
Netizens collectively denounce Hurstville Hua Chao!
After the media report, has attracted a wide range of attention and heated discussion.
"although Ms. Zhang was the first to do it, netizens almost without exception stood in line with the old Chinese lady and condemned the shop assistant for being too much."
Supporting maintain legal rights, 's lifetime innocence was slandered!
I didn't do it right, but I played well.
More netizens focused on the topic of "discrimination": "if these clerks were facing the old lady of local, would they have been so mean?"
The attitude towards the Chinese is relatively poor, but it is more polite to foreigners!
I am honored to speak English to the ghost.
I don't care about Chinese faces.
Supermarket waiters have a bad attitude! The Chinese know how to bully the Chinese!
If you are a local employee in Australia, you will find security, verify the video and confirm your identity.
Many customers who have been to Hurstville have also come forward to speak.
Almost all of them indicate that the problem of poor quality of shop assistants in this supermarket has a long history.
Customers seem to owe money.
It is common to scold customers.
It is often inexplicably suspected that the customer is a thief.
Every time you open a shopping cart, you feel insulted.
In fact, Sydney's Chinese circle is a small circle, so anyone who has done bad things can be spread all over the Chinese community with the help of the media.
Aggrieved people can also get more attention, so that those who do wrong can be supervised by the masses.
While consulting the information, the editor also found an article about the boss of Hua Chao.
It writes that Hua Chao's founder Thomas and his team have always adhered to the business philosophy of "keeping pace with the times and doing the best in everything."
"Tongli has become a Huachao brand with 16 branches, and the winning factor is the goal set by founder Thomas and his wife from the beginning: Tonli is not a small family workshop, but a business."
Now it looks like it's hitting the face, but it's a long journey. I hope Tongli supermarket can correct its mistakes and do better and better.