A customer recently rebutted the owner of a Sydney restaurant by sharing her unpleasant experiences on Instagram.
Vanessa. Maldonado (Vanessa Maldonado), a mother of two, recently took her family to Balmain's Hanging Ladder restaurant for dinner, but she was dissatisfied with the weight the restaurant gave her daughter and disappointed with the way the manager handled it.
After sharing her experience on social media, the restaurant owner came forward to defend Vanessa, accusing Vanessa of lying and threatening the restaurant to give bad reviews.
The blogger shared her experience with her 11,000 fans on Instagram.
"I asked the waitress if there was a mistake, and she said she was going to ask the cook. When she came back, she told us that the cook said the chicken nuggets were right. "
She said she was disappointed and asked to talk to the restaurant manager.
"he started to defend, he said, the cost of the chicken was $2, plus the cost of running the restaurant and the cost of the staff, and he thought the price was generous."
"the manager said he would take the chicken dish, remove it from the bill, and walk away."
"I was startled by his answer, and my daughter had no lunch to eat."
As soon as Vanessa's post was posted, 438 users liked it and received many messages from Hanging Ladder's corporate account.
The message said, "the trick of intimidation didn't work for me." When a customer threatens to ruin my established reputation, I will not compromise, I will not satisfy the customer for a moment of unreasonable trouble. "
"you got angry at the waitress for a little thing and threatened my business. Please stop lying! Don't you feel ashamed to make a fuss about such a cheap dish, "the restaurant said."
"your child missed lunch because of you."
"you ruined lunch with friends, and now you're going to ruin the reputation of a small company. What is it for?" For a piece of chicken? 20 grams of chicken? "
But Vanessa denied that she had made any "threats" to the restaurant or service industry.
"I made it clear to her that I was not satisfied with the chef," she wrote. "I wanted to talk to the boss or manager, and then I didn't say anything."
Andrew, Hanging Ladder's boss. In an interview with the Australian Daily Mail, McNamara (Andrew McNamara) said he felt the dish was as expensive and as large as a children's meal and that his restaurant had now been misinterpreted.
"this is the first time we have been complained about the weight," he said. I think the quantity is in line with the quality and price we offer. "
"I talked to the boy's father and asked if he wanted the chicken nuggets. He said no, that's why I removed the plate and listened to him. "
"I did not withdraw until I asked my parents if they still wanted the dish. I don't think it's fair. My words have been misinterpreted by these bloggers. "
Many social media users criticised Hanging Ladder's handling of the dispute, and some pointed out that the restaurant had no advantage in arguing with customers.
Hanging Ladder's hamburgers and fried food are popular locally.
Others were on the side of the restaurant, saying Vanessa's criticism of the meal was unreasonable.
"I think, at $8.50, it's good, chicken nuggets look fresh and homemade. Maybe with one more chicken, it's perfect, "wrote one netizen."
Vanessa said the issue was "not just the size of chicken nuggets," Vanessa said in an acceptance of logging.
"in the end, it is the question of respect. I don't think it's appropriate for him to leave a message on my post. He had the opportunity to correct our concerns after it happened. "