South Australian man Tim Kennett, is very annoyed.
One day, he received the bill from Telstra and unexpectedly had more than A $10, 000.
It lists 10 mobile phones that will be spent in three weeks: $8632.18, as well as a series of fees that continue to open accounts and then cancel, totaling more than A $5000.
Kennett thinks it should be Telstra's online chat feature that allows swindlers to get his personal information successfully.
In order to complain, he called Telstra 73 times and emailed 22 times before Telstra finally asked Telstra to log off all of these accounts and admitted that their clients had been defrauded and would not charge the money. The last call took Kennett 80 minutes to finally get in touch with people as far away as India.
Kennett criticized Telstra for his lack of customer service and sympathy.
After receiving an email from Sydney man Calumn Mawson, Telstra said: thank you for paying your A $2.25 million bill.
At once he was scared, he just paid$225.
The next day, he found that there was no so-called display error in Telstra. When he paid for a Uber consumption, he found that his account could not complete the payment; when he logged on to Commonwealth, the account was really withheld by A $2.25 million.
Mawson called the bank. Stop it. I've never seen so much money in my life. Don't you think about it when you deduct it? Telstra later said it would take time to work it out with the bank.
This week, Australian man CraigPiper received the most expensive bill in his life.
After returning to Australia from Bali, Indonesia, they received a bill from Telstra, a total of $29325.24.
After thinking about it for a long time, the case was solved.
Because during her stay in Bali, the 10-year-old daughter was almost always watching program "Hi-5" and playing games with iPad, and the sim card of the Telstra was plugged in and crazily received 10 gigabytes of traffic.
At the same time, Telstra forgot to turn this number into international roaming.
"We called, but they left our iPad out while I set up data roaming about my cell phone and my wife's cell phone (under my name)."
Piper was unable to accept the matter and began to resist Telstra and was unwilling to pay the money. At the same time, even overseas, the cost per GB traffic is nearly $3000?
The latest news is that Telstra waived his fees.
Telstra currently has an overseas data package for 200MB traffic, which costs A $10 a day for phone calls and text messages.
According to YouGov Galaxy market research, Australians spend an average of about A $290 a year on international roaming; if you can ensure that you remember to make some settings and preparations before you go abroad, the cost can be greatly reduced. Telstra has cut about 5000 people in the past year and announced last week that it would cut tens of thousands of contractors over the next three years, of which the first list of 6000 will be announced by the end of this month.