Sam's house was destroyed in a torch.
A Melbourne family has been hit three times in recent days: first it caught fire at home; the next day Christmas gifts and heirlooms were stolen; and the hostess was snubbed by airlines, Times reported.
Owner Sam Taylor (Sam Taylor) was visiting her ailing father in Hong Kong when a fire broke out at their home in (Armadale), Amadal, Saturday morning. Sam, eager to get home, was told by Qantas (Qantas) that even if she bought a reschedulable ticket, she would have to pay an extra A $500 to change the ticket.
At the time of the fire, Sam's husband, Ben (Ben), and two young girl were at home. Ben was woken up Saturday morning by a passer-by jogger shouting "fire" in the house. Seeing a flame jump out of the air conditioner, he picked up the two children and rushed out of the room. A few minutes later the fire swallowed up the house and the roof collapsed.
Despite Sam's eagerness to go home, Qantas said it would not back down on the increase, even though her ticket could be rescheduled and there were still seats available on the next day's flight.
"of course I have to pay because I need to go home to meet my family in shock. To my dismay, not only did they lack sympathy, but they were eager to profit from my misfortune. " Sam said: "it makes me understand that they really don't care, regardless of you have nothing, as long as you can make money." They have no human nature. "
It was only when the Times contacted Qantas that the company made concessions. Qantas has apologized to the Sam family and promised to return the extra A $500. An internal investigation into the incident is under way.
Sam says Qantas' snub will only aggravate the pain of its family. "they have brought me too much unnecessary pain. They now say they will return the money, which is good, but where was their compassion? "
In addition to that, Sam's burned-down home was ransacked twice after the fire, first when Sam's bedroom with her husband was stolen, and then on the undamaged side of the house.
It is understood that a Swiss Patek Philippe (Patek Philippe) watch, which the Taylor couple had intended to pass on to their children, was stolen from Sam's wedding necklace and the jewels left behind by his mother.
"We think we've lost more than A $1 million," Sam said. "We're frustrated and we're still trying to deal with it."