Customers bombarded Woolworths's "crate to bench" service on social media because the supermarket used a lot of plastic bagged groceries to deliver its goods to the door.
Chen Weian, a Buddhism user, said the ban was just a publicity gimmick.
She questioned why the supermarket giant had put her stuff in seven plastic bags after vowing to reduce plastic use.
Ms. Chen is particularly confused about her choice of Woolworths crate-to-workbench service. The service sends goods purchased online directly to the customer's home in a company's delivery box, and should avoid using plastic bags altogether.
"one might wonder if the 'crate-to-workbench' delivery is really that way, but I'd like to say it's the fifth time in a row," she said.
"I know that Woolworths has a rule on packing goods, such as detergents and meat to be bagged, to prevent leaks, and some items need to be bagged in order to weigh."
She said such deliveries did not appear to be in line with Woolworths's original intention to impose a plastic bag ban.
In her post, she wrote: "in any case, the 'crate-to-workbench' delivery (and the corresponding $3.50 charge, which is a joke) is to pack things as little as possible and put them in crates," she wrote in her post. Employees need to spend more time, so they will charge a higher fee at first. "
Then she described how her product was bagged.
"almost everything was in a thin green bag and then in a beige reusable bag," she wrote. "I was impressed by the fact that there was a bag of mushrooms already packed in plastic," she wrote. Someone's kidding me. "
At the end of the article, Ms. Chen wrote ironically, she hopes anyone who comes up with the idea of reusable plastic bags will get the "deserved" promotion.
Other Facebook users also commented on the article, agreeing with Chen.
"Wow, they've done a lot of wrong about the ban. "many are initial problems," one user wrote. "when you hear or see things like this, you'll find that they're not taking plastic reduction seriously, and it's disappointing."
Others have different experiences with the crate-to-workbench service.
One netizen said: "yesterday my courier did not have any bags, put directly into the pantry and refrigerator."
"but they didn't deliver about two cartons, and they'll send them back tomorrow. I think this is just an initial problem. We should provide them with constructive feedback. "
Woolworths told the Australian Daily Mail that for some items, it still requires employees to use plastic bags for "safety reasons."
For food safety reasons, some products will still be packaged in production bags. Some other products, such as chilled and frozen goods, still need to be packaged or reusable to ensure food safety. "
"the next time you receive the goods, you can return the reusable bags to our couriers, who will recycle the bags."
"We are currently working on phasing out plastic in stores and studying all the options. We will continue to evaluate and replace plastics as much as possible with other materials. "