According to the Herald Sun, some careless passengers leave their belongings on the Uber, while the savage Uber driver demands huge fees to return the passengers' belongings.
One passenger said his sister's phone had been blackmailed by Uber drivers and that he had not even used the Uber service again.
One driver said they would have to pay 50 yuan to take away 19-year-old sister Madelyn's phone, Joey Durston said.
Durston said he was in contact with the driver, but the driver refused to return the phone directly until his sister paid the money to return the phone.
Uber recently announced that Australians left more than 60, 000 items in the Uber last year, including a shotgun cover and an 18-karat pipe.
But according to media reports, some drivers have violated Uber rules by asking passengers to pay for their belongings.
"it's a very unfair and horrible situation and I feel like I can't control it," Durston said. He doesn't return any calls. I don't think he wants to be annoyed with us or come back. "
Durston and her sister reported the incident to the Melbourne West police station, where the police helped retrieve the phone and the 50 yuan it had previously paid from the driver. However, the police said they could not arrest the driver as a result.
Durston points out that Uber's support team is completely unhelpful.
A spokesman for Uber said the practice was unacceptable. She said passengers can pay 20 yuan via Uber software to let drivers deliver what they left in the car.
Lian, who did not want to be named, said her 18-year-old daughter had left her wallet in a Uber car in January and had struggled to get it back. Eventually, after police intervention, the driver left his wallet in front of their home in Bayswater North around 5 a.m., and he asked for 20 yuan in cash.
"I don't mind paying a small part because it's not the driver's problem, and they take time and gas to pay back. However, we waited for three hours and the driver did not return the information and phone calls, so we had to call the police and the police contacted him. If he was really busy that night and couldn't deliver it in 20 minutes, as he had said before, it would be fine. We can communicate. "
Melinda's husband is a Uber driver. "careless" passengers are sometimes depressed, she says. "sometimes people don't pay attention to their own things, and hope the driver can send them back for free."
But another customer, Andrew, said he had been driving for 15 minutes to pick up his partner's phone and offered to pay for it, but the driver refused.
In the United States, passengers pay a fee of $15 if they return the goods they left on the bus.
"drivers are independent contractors, and the cost is to compensate them for their time," said Uber's website.
"at the end of a journey, neither Uber nor the driver was responsible for what had been left on the vehicle. We're here to help, but we can't guarantee that the drivers really own your belongings or that they can send them back to you right away. "