30% of all calls in Australia are due to a non-real emergency (Internet photo)
Every year, thousands of Australian police operators help thousands of Australians in need, and while most of the calls are for real reasons, some don't really understand what constitutes an emergency, according to the Australian website. According to a recent survey, Australia's 30% of calls to the police are not the cause of a real emergency.
According to research, about 30 percent of the 8.5 million to 9 million phone calls a year are not a real emergency. Telstra speaker says people make calls for a variety of reasons. "it could be a prank call, a wrong number, a child dialling, or someone with a mental problem. It's all about all sorts of things. The total number of calls received each year has increased by an average of about 3 percent, but there has been no significant increase in the number of non-emergency calls over the past year. "
Although the number of these calls has not increased significantly, some of the reasons for calling are strange. The staff listed some of the calls they found very interesting, such as: "what does 2 2 equal to?" "We want a pizza." "Hello, you're a fool." "my clock is broken. What time is it?" "I can't eat pork!" "will you shut up?" "Hello, what's your name?" "I need the hospital number. No, I don't want an ambulance." I'm late for an appointment. Can you call them to tell them?
It is reported that Telstra recently announced plans to open a third 000 contact center to better respond to the large number of calls received every day. There are currently two emergency call centres in Australia, in Sydney and Melbourne, and a third is expected to be located in Adelaide.
Ecclestone (Michael Ackland), executive director of consumer and small business at Telstra, said the new center would create about 45 local jobs and establish links with other centres.