Express slow like snail, always send the wrong address, clearly at home courier does not even knock on the door to leave a note to self-pick up. On Australia Post's Facebook home page, complaints and complaints about the poor delivery service have been refreshed every day.
But recently, a Australia Post courier came out and said: the express service is not too bad because we are lazy, there is a reason behind it!
It is difficult to be a courier.
The courier, Gavin (alias), recently got a courier job from a contractor in Australia Post, NSW. After doing it for a while, he found that the pressure on couriers was so great that the daily workload was so high that it was "impossible to complete" at all!
"the boss asked me to send 170 parcels a day. 170 packages," he said. In terms of 7.5 hours of work a day, this is the equivalent of delivering a package every 2 minutes on average, which is impossible! "
"every time we get to a house, we have to knock at the door first. If there is no one in the house, we have to leave a note for them and then take the package back to the post office so that they can pick themselves up in the afternoon. This process will take a long time. And there aren't many people in the house in the morning, so it's very common. "
The boss told me that if he could not finish his daily workload, he would be fired. But it is impossible for so many couriers to be delivered within working hours, not including the time we pick up parcels and load cars at the post office. So we have to work overtime almost every day, and we don't have overtime pay. "
"more than that, by Christmas, our workload will increase to 200 parcels a day! I don't want to overspeed and endanger myself and others in order to get my job done, so I told my boss, I'm not speeding. But I'm worried that some couriers are likely to be speeding because of that. "
"even if the workload is large, the key is to earn less. On a 12-hour shift, the hourly salary is only about $12. "
Cheap contracts are the culprit.
In this case, Peter Chaloner, head of the express drivers union, said the culprit was Australia Post's cheap contract.
"Express drivers work for contractors, and contractors need to bid to work with Australia Post. There were lots of bidders, and at the end of the day, the contractor had to lower the price in order to get the contract. In this way, their profits are very low, there is no way to give couriers a 'reasonable' salary, nor can they reduce the workload of couriers by overhiring them. "
Most couriers earn only $1 or $1.10 for each package, rather than working hours to get paid from the contractor. And in order to complete the workload, many couriers have to work overtime, not even vacation. If you take a vacation, you'll have to find someone to take over. Some couriers have not even taken leave for 5 years in a row.
So the manager wants all the contractors to join forces and sign a more reasonable contract with Australia Post. "if contractors get a reasonable pay from Australia Post, they can hire more couriers and share the workload."
Australia Post said he didn't take the pot.
A spokesman for Australia Post said it had never imposed a daily workload on couriers and would conduct regular audits and compliance reviews of 3500 contractors, requiring contractors to provide the right working environment and treatment for couriers.
"if the contractor fails to meet our standards and that of the customer, then we will find a way to deal with it in a timely manner, including the termination of his contract."
"in addition, the work of a courier does not represent the majority of couriers. We strongly recommend that the courier call our reporting number so that we can investigate what he says. "
Customer complaints and complaints never stop
While Gavin, the courier, says his job is done in accordance with standard procedures, Australia Post's Facebook page is full of customers complaining that they are home, but the courier left a note of his own.
One netizen left a message. "to be honest, I don't think your courier is planning to deliver it at all." I waited at home all day without ringing the doorbell. As a result, I saw a note under the door and told myself to pick up the parcel at the post office. "
Another netizen's experience was even more sad, he waited at home all morning, and not only found the note to be self-fetched, but also when he went to the post office in the afternoon to pick up their own time, the post office people told him that the package is still in the hands of the courier did not come back!
In fact, as early as two years ago, Australian media had exposed, Australia Post couriers did not even knock on the door, left a note to tell customers to take their own.
Australia Post also promises that customers are their core and that they will continue to work to improve service levels and provide customers with more choices and convenience.
But what the result is, as we can see, express delivery is still very slow, the service is still very poor, and who says who is reasonable, who does not bear the pot. Is it hard or is it that we consumers themselves are wrong?
Is there anything unpleasant about Australia Post,?