Skynews:Coles will be piloted, allowing shopping carts to enter the self-checkout area
Supermarket Coles is experimenting with not allowing hand-propelled shopping carts to the self-checkout range.
The supermarket giant is testing the new measure at about 20 stores across the country.
Coles hopes the move will free up more space in the vicinity of self-service checkout, making checkout faster and improving traffic.
However, this has been criticized by many customers.
Customers are saying that this has brought a great deal of inconvenience to their shopping.
Customers also went on social media to express their great dissatisfaction with Coles.
A customer left a message saying that we know you want to improve the quality of service, but this has caused us serious inconvenience.
