Emergency help
1: embassy in Australia 0418 452,387
Chinese Consulate-General, Melbourne 03 / 9822 0604
Consulate-General in Sydney 02 9550 5519
Consulate-General in Perth 0416 132,339
Consulate-General in Brisbane 0406 318 178
Consulate-General in Adelaide 0423 680,789
Global Consular Protection and Services Emergency call Center, Ministry of Foreign Affairs Tel: 86 / 10 / 12308 or 86 / 10 / 599 13991
Whether foreign students, permanent residence visas or visitors, personal safety threats in Australia or passport loss, you can contact the Chinese Consulate for assistance.
2: all Australia Emergency Services 000
Dial 000 can be transferred to the police station, fire and ambulance. But the operator must answer in English before the operator can properly transfer the phone to where it needs to be transferred.
3: emergency floods and storms 132500
4: tsunami message 1300 878 6264
5: crime Prevention Hotline: 1800 333,000
Life service
Centrelink (Chinese) 13 12 02
Citylink 13 26 29
Road Bureau VicRoads
Tel: 131171
Service time: 8:30am-5pm (Mon-Fri)
Customs Australia Customs
9244 8000
Immigration Service DIMA
13 18 81
Australian Post
13 13 18
Australian Taxation Office
13 28 61
Australian Auxiliary Translation telephone
Time charge for 131calls, but simultaneous interpretation services are free of charge and can be accessed at any telephone number 131450
Fair work Committee (Fair Work Ombudsman)
Tel: 131394
Service time: 8am-5:30pm (Mon-Fri)
Communication customer service
Telstra：132 200；
Vodafone：1555；
Optus：1509；
TPG：131 423；
bank
Bank Of China 公司总部所在地：中国 主要业务：银行
03-9602 3655
Federal Bank CBA
13 22 21 (24 hours)
National Bank NAB
13 22 65 (24 hours)
ANZ Bank ANZ
03 / 9756 6243 (24 hours)
HSBC HSBC
1300 308 880
Westpac
Personal account (general enquiries):
Tel: 132032
Service time: 8am-8pm (Daily)
Lost / stolen credit card:
Tel: 1300 651,089
Service time: 24 hours
[法] air line
Air China
03-9642 1555
China Eastern Airlines
03-8635 1000
China Southern Airlines
03-8676 0088
Cathay Pacific (Cathay Pacific) (Melbourne)
Tel: 131747
Service time: 24 hours
Qantas 13 13 13 (24 hours)
Virgin Australia 136789 (24 hours)
Jetstar 131,538 (24 hours)
Tiger 8073 3421（5am – 11pm Daily）
the sources of energy
Yarra Valley Water
13 27 62
AGL (Electricity)
13 12 45
AGL (Gas)
13 12 45
public service
Yarra Tram
9619 1111
Metro Train timetable query
Tel: 1800 800 007
Service time: 6am-midnight (Daily)
All-night service from Friday to Saturday
National Bus
9619 1111
RACV
13 19 55
AAMI
13 22 44
Road Bureau VicRoads
13 11 71
Traffic signal failure
13 11 70
Accident trailer service
13 11 76
Taxi (Silver Top)
13 10 08
Car rental service Budget Rent A Ca
1300 794 344
VCE College entrance examination Hotline
9651 4311
Securities trading ASX
131 279
Overseas Education and Certificate Certification Oversea Qualification Assessment
1800 134 197
Weather report Weathe
1196 or 1900 155 344
Time-in-time Time
1900 912,000 or 0055 30254
Legal aid, proof
[法] legal aid
03-9651 0333
Marriage certificate (registration of marriage, birth, death)
1300 369 367
Translation Service Interpreter Service
13 14 50
Inquiry and Lottery
Mark Six Lottery Inquiries
1900 966 222
Gambling game gambling helpline
1800 622 112
Labour disputes and minimum wage inquiries in Uygur Province
1300 363 264
Medical and insurance
Royal Children Hospital
03-9345 5522
Royal Women Hospital
1800 442 007
Royal Dental Hospital Emergency Dental Service
03-9341 0222
Medicare
13 20 11
Nurse on call:
1300 606 024
Major University of Melbourne
University of Melbourne
03-8344 4000
RMIT
03-9925 2000
La Trobe University
03-9479 1111
Monash University
03-9902 6000
Media contact
The Age Australian Times
03 8667 2250
Sydney Morning Herald Sydney Morning Herald
02 9282 2833
The Australian newspape
02 9288 3000
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Passport loss: you must immediately report the loss to the local police station, go to the nearest embassy, consulate or office in your own country to complete the passport repair formalities and prepare two photos on the basis of the report of the police station. If you know the original passport number, place of issue and date, the replacement time will be quick.
Chinese Embassy of Australia
www.chinaembassy.org.Au
Melbourne Chinese Consulate
www.chinaconsulatemel.org
Chinese Consulate of Sydney
www.chinaconsulatesyd.org
Air ticket loss: immediately notify the airline of the local office and apply for replacement procedures.
Loss of traveler's check: immediately notify the bank issuing the cheque or the branch in Australia of the number of the lost cheque. Traveler's checks must be signed when they are used, otherwise the bank will not be liable for compensation.
Theft of baggage: immediately notify the police, which will provide translation services, issue lost reports, and claim from the insurance company upon return.
Injury, illness: any urgent illness should go to the hospital immediately. It is a good idea to go to the local hospital designated by the travel insurance company so that you do not have to pay any expenses, and the hospital will pay the bill with the insurance company. Chinese translation services are available in all major hospitals in Australia.
Traffic accident: you should call the police immediately and contact the car rental company. Australia's traffic regulations are more complicated and cannot easily say "I am sorry" to the other party. Before the arrival of the police, record the number of the license plate of the other party, if there are witnesses on the side. Record the name and address of the witness, etc. In the event of casualties, an ambulance should be called immediately.