Virgin Australia's (Virgin Australia) staff reportedly told a young family with a five-month-old baby that if they complained about delays on social media, they would be thrown off the plane.
According to the Australian Daily Mail, it was Katie Colomberg and the (Katie Kolenberg) family who were threat, with her husbands Jeremy Bynes (Jeremy Byrnes) and baby Auguste (August) present.
After checking in, they were told that their plane would be late for five hours.
Regulators reportedly told the couple they had to wait at the airport with their son before they could fly to their destination at 10:30 that night.
Another option offered by the airport is for the young couple to return home, give up a day's vacation and one night's stay, and fly the next day.
"if we didn't have Auggie (nicknamed Augie,), we'd go home and watch the show all day on Netflix. But when you go home and you need a child seat, and all your bags are packed, that's different. "
They had to stay and wait for the plane and asked Virgin's staff if there was a comfortable place to stay so that she could take care of her son and breast-feed with peace of mind.
The staff rejected all their requests, including entering Virgin's lounge.
'they were rude, unenthusiastic and didn't offer any help, 'Mr. Colenberg said. Frustrated, she told the boarding watchdog that she was going to expose the matter in the social media.
'If I complain in the social media, she won't let us take a later plane, 'said the boarding supervisor. She told me that if I complained in the social media about what happened on the flight and how we were treated after that, she would do so. " She added that they had the right to ban them from boarding.
The injured couple were forced to look after their newly born son in the airport lounge for up to six hours after the plane was delayed for another hour.
Virgin Australia spokesman said in a statement that they were "investigating the matter," but did not say whether the company had policies to "silence" passengers on social media.
"We know that the delay will disappoint our passengers and we will do our best to avoid it, but Virgin Australia will not allow passengers to insult our staff," he said. Virgin Australia welcomes feedback from all passengers, including on social media. "